Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused and in its original packaging, with any labels and protective wrapping intact. You will also need your receipt or proof of purchase.

To request a return, please contact info@atelier-flou.com. Returns must be sent to: Althea Group, 346 rue Saint Honoré, 75001 Paris, France. If your return is accepted, we will send you return instructions and, where applicable, a return shipping label. Items returned without first requesting a return will not be accepted.

Please contact info@atelier-flou.com with any return questions.

Damages and issues

Please inspect your order upon arrival and contact us immediately if an item is defective or damaged, or if you have received the wrong item, so that we can evaluate the issue and resolve it.

Exceptions and non-returnable items

Some types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (including special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to obtain a different item is to return the one you have and, once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union

Notwithstanding the above, where goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As stated above, the item must be in the same condition in which you received it, unused, with labels and in its original packaging. You will need your receipt or proof of purchase.

Consequently, any perfume whose protective plastic film (blister wrap) or tamper-evident seal has been opened or damaged cannot be returned, exchanged or refunded.

Refunds

We will let you know once we have received and inspected your return and whether the refund has been approved. If approved, your original payment method will be refunded automatically within 10 business days. Please bear in mind that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact info@atelier-flou.com.